End-to-end Service and Warranty Management
A Single System for Service, Warranty, Engineers, and More
No external applications, no spreadsheets, just one system powering your entire service and warranty operation.
Complete Service Control
Service Desk delivers visibility and control over every service request, from initial logging through to final resolution. Fully integrated within the Service & Warranties module, it centralises all service activity into one hub resulting in an efficient service team, reduced customer downtime, and a service experience that builds long term trust well beyond the point of sale.
Automatic Service Updates
Keep customers informed at every step of the service journey. From acknowledging a newly logged request to sharing real time progress updates, email notifications are sent automatically removing the need for manual follow ups from your team. This proactive communication reduces incoming enquiries, sets clear expectations, and reassures customers that their issue is being actively managed.
Complete Service History
Uniplan Service and Warranties provides a complete view of every service event for each product. Staff can access full service histories, removing guesswork and preventing repeat work. With clear insight into past issues and actions, service teams are better equipped, able to diagnose problems more quickly, and deliver consistently high quality support.
Full Warranty Management
Our integrated Warranty Management system gives you clarity and control over every warranty you oversee. Each warranty is automatically connected to its corresponding product, making it simple to verify coverage, monitor expiry dates, and process claims with confidence. By eliminating manual checks and uncertainty, your team can work faster, make consistent decisions, and ensure every customer receives the support and entitlement they’re promised.
End to End Batch Traceability
Batch Traceability provides visibility of product batches throughout the service and warranty lifecycle. By connecting every action back to the original batch, you can quickly see where products were installed, serviced, or supplied enabling faster issue resolution, more accurate and efficient recalls, and confident compliance management all within a single system.
Engineer Call Management
Call Management brings structure and accuracy to your field service operations. Each job is assigned to the most suitable engineer and with every service call connected to customer information, product history, warranty details, and previous work, your service team have the complete picture before an engineer even arrives on site.
Integrated Applications
Log, track, and manage every service request in one place, keeping it organised.
Every service call, clearly recorded and fully connected to customers and products.
Keep customers informed, from service reminders to completion updates.
Assign the right engineer to the right job with full visibility and control.
Instantly confirm coverage and handle claims with accurate, accessible information.
Stay in control and prevent expired products from being issued or installed.
Access a complete record of every service event for every product.
Maintenance Management Features
End-to-end control of your service and maintenance operations, built for performance, visibility, and reliability.
Why Choose Uniplan?
Give teams instant access to the full picture, helping them diagnose issues quickly and resolve problems sooner.
Proactive communication, clearer timelines, and consistent service build trust long after the sale.
Assign the right engineer with the right information, improving first-time fix rates and reducing repeat visits.
Track products, batches, and service events from delivery through to after-sales support with total confidence.
Stay compliant, audit-ready, and prepared to act quickly when issues or recalls arise.
Service desks, engineers, and back-office teams work from a single source of truth.
Quick Teams Call?
Want to find out more? Enter your details and we will get in touch to arrange a quick teams call at your convenience. This provides the perfect opportunity to showcase our functionality and explore how it can help your business.
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